Refund policy

30-DAY RETURNS
You can return most items within 30 days of delivery if they are unused, in the same condition you received them, and in their original packaging.

HOW TO START A RETURN
1. Email toyworks.store@gmail.com with your order number and the item you'd like to return.
2. We'll reply with return instructions and the correct return address. Please don't send items back without contacting us first — our products ship from different warehouses, and returns sent to the wrong address can't be processed.
3. Ship the item back and send us the tracking number.

RETURN SHIPPING
Return shipping is paid by the customer, unless the item arrived damaged, defective or incorrect.

DAMAGED, DEFECTIVE OR WRONG ITEMS
Email us within 7 days of delivery with your order number and a photo of the problem. We'll send a replacement or a full refund, at no cost to you.

ITEMS WE CAN'T ACCEPT BACK
- Items that have been used, assembled, or are missing parts or packaging
- Opened lunchware, bottles and other food-contact items (for hygiene reasons), unless defective
- Gift cards

REFUNDS
Once we receive and check your return, we'll email you. Approved refunds go back to your original payment method within 5–10 business days. Original shipping charges are not refunded unless the return is due to our error.

CANCELLATIONS
Need to cancel? Email us as soon as possible. We can cancel orders that haven't shipped yet.